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Orion 2.0 Phone System

With the addition of our new Sip 2.0 phone system to our product arsenal, Orion Communications stands alone in the telecommunications industry offering both a “true” predictive dialer and phone system in one package. We received many inquires over the years from our customers as well as prospects who either wanted their phone system integrated with our dialer or they wanted us to directly provide them with phone system functionality.

Given this demand we decided to take matters into our own hands. We spent three years researching and developing the Razor Sip 2.0 phone system. During our research we noticed that many of the phone systems out there today, while offering a lot of features and functionality, were not very user-friendly. The user interfaces were confusing and tedious making it difficult to learn and manage even the most basic tasks on the system. At Orion, we do not believe that it’s necessary to use complex wording and processes to create a robust and feature rich software. Before developing anything, we think how can we make managing and using this particular feature as easy as possible for our customers to use without sacrificing the quality? Administration and sales then guide the development process to insure its created in a way that will be easy and efficient for our customers to use. We used this approach in creating the Razor 2.0 phone system as well as the highly anticipated Razor Enterprise 2.0 which offers the predictive dialer and phone system as one integrated solution. The end result is one of the most powerful contact center tools on the market today.

A phone system is necessary for most companies to adequately operate their normal day to day business effectively. This includes call center businesses, which also have normal office employees and executives, who need normal phone system capability not common with a predictive dialer. Things such as employee extensions, voicemail, auto attendant, inbound queues, call twining and call forwarding. Most call centers today purchase and manage two completely separate systems to meet these needs. We can save these call centers a ton of time, money and frustration. We have outlined five important reasons that our Razor Enterprise 2.0 all-in-one software solution is a must purchase for anyone in need of both a dialer and a phone system.

  1. CONVENIENCE AND COSTS

    Razor Enterprise 2.0 allows customers who need both a dialer and a phone system to deal with one company for all of their needs. You can monitor and manage all of the functions common to both a dialer and phone system from just one module. This means your admin no longer has to learn and manage two separate technologies. In addition, if you have questions or need support you only have to call one company for all of your needs. Dialer and phone systems are both large investments especially when you have to purchase both. While we do price our Enterprise software higher than our stand alone products, it is much cheaper than buying a dialer and phone system independently. This also includes saving money on support allowing you to just pay one company rather than two for maintenance. Our support prices are the same regardless if you buy our stand alone products or the all-in-one solution.

  1. INTERCOMMUNICATION

    Many of our customers were asking us if we could integrate our dialer with their current phone system in effort to allow all of the employees in their office to function and intercommunicate effectively from one platform. They wanted an efficient way for employees using their phone system to be able to easily transfer calls to the agents on the Razor dialer and vice versa. Regardless if the employee is a telemarketing rep using a headset on an outbound dialing campaign or an office employee taking customer service calls from their desk phone, with the Razor Enterprise 2.0 every employee in the office can communicate with one another with their own unique extension.

  2. UNIVERSAL ADMIN CONTROL

    Enterprise 2.0 allows your office administrator the ability to control, monitor and generate reporting for the entire office’s phone and telemarketing functions from one software program. For example, with just a couple clicks of the mouse you can load leads into your outbound predictive dialing campaign and then immediately monitor one of your customer service agents on their desk phone. Your admin will have password protected access to all of these functions.

  3. Phone Options for Telemarketers

    The Razor dialer was originally designed to run strictly from a Windows PC using our proprietary soft phone/agent module and a headset. With the addition of the Enterprise 2.0, your agents now have the option of using either a headset or a normal desk phone. For most reps in busy call centers, using the headset has proven to be the most efficient option to manage the outgoing call flow. However, some agents simply do not like using headsets. Agents using the desk phones do not have to keep the phone up to their ear waiting for the call to connect them, the phone will ring as soon as a call is being connected. Aside from being just a personal preference, this desk phone option is especially useful for call centers that dial conservatively with longer wait times in between calls such as call centers that use preview dialing or click to call. These agents have time to do other things as well as more freedom of movement without the restriction of having to be sitting in front of the agent module waiting for a call on a headset.

  4. Feature Sharing

    To get the functionality that Enterprise 2.0 offers, you would normally have to purchase both a dialer and a phone system. This software allows your employees to use dialer functions from desk phones and phone system functions from the agent module. For example, outbound dialer agents now have extensions and voicemail that they can access from the agent module. This allows other office employees to transfer calls to the outbound agents by hitting transfer and entering their extension or choosing them from an alphabetical list. Any calls not answered will be stored and accessible via the agents own personal voicemail within the agent module. In reverse, your outbound agents can also send calls to normal office extensions, a function that before the creation of Enterprise 2.0, would have required everyone to be logged into the dialer’s agent module. In addition to having the ability to predictive dial from their desk phone extensions, regular office employees also have the ability to use other dialer features at their desk phone. This includes logging into queue, going on break, viewing script/lead information and setting automatic callbacks. Your admin can also get outbound productivity reports on all agents individually or as a whole regardless if they are calling from the agent or the desk phone.

 

CLICK HERE TO VIEW THE FULL FEATURE LIST OF THE RAZOR 2.0 ENTERPRISE

Although there are huge benefits to our all-in-one package, we also understand that many businesses simply need one solution and do not require the extra functionality or costs associated with an all-in-one solution. This is why we offer four different software solutions: Razor Dialer (predictive dialer), Razor IVR (press 1 campaigns) Razor 2.0, (phone system only) and the Razor Enterprise 2.0 (dialer, press 1 and phone system). Please call us today at 1-877-812-7251 to find out which product best suits your needs or you can email sales@orioncommunications.biz to setup your free demo and consultation.

RAZOR PREDICTIVE DIALER AND RAZOR IVR

Orion Communications’ Razor Predictive Dialer ((link) will go to new page with all of the dialer features that are now on product page)is designed to dramatically increase your sales while being extremely easy to use. Many of our customers see more than a 100% increase in their sales using our dialer. Razor has evolved over the last ten years to become one of the premier outbound dialing solutions in the industry. Originally designed for finance companies, the Razor dialer has been modified over a decade to accommodate the needs of many different industries. Each Razor system can accommodate up to 500 users and 1,500 lines. The Razor also features a built in auto dialer for voice broadcasting and press 1 campaigns.

Technology

The Razor Dialer is an ip based system which operates using sip g711 and g729. Our IP based platform allows for a very easy network construction using only computers, headsets and cat 6 cabling to connect to our dialing modules. With our dialer you won’t have the clutter of external phones, phone lines and amplifiers that you get with some systems. While it is a sip based system internally, the Razor also works with other forms of telephony including T1, E1, digital and analog. The Razor Dialer server runs on Windows with a virtual asterisk environment or a dedicated asterisk box in the case of larger setups. The Razor is programmed in .net and uses Microsoft Sql as its’ database.

User Interfaces

The Razor Dialer runs on three modules, Supervisor, Agent and Administrator. You can run all three modules for each agent from any Windows PC.

Supervisor was designed for call center managers to monitor and listen to their agents in a live environment as well as view a number of real time statistics. Orion’s Supervisor module also offers a wireless monitoring package so you can monitor agents on the go using a smart phone or wirelessly in your office using a cordless sip phone. We have also recently added client monitoring to the Supervisor package. This exciting new feature, designed for companies that telemarket on the behalf of other companies, allows your clients the ability to plug in and monitor agents calling on their campaigns simply by calling an inbound phone number and then entering an access code. Many times clients hiring a new telemarketing firm may require this monitoring feature and it can be the difference in getting their campaign.

Agent, which is also Orion Communications’ proprietary soft phone, runs on any WINDOWS PC simply using any USB or sound card headset. Your telemarketing agents will use this module to take and receive their automated calls. Agent includes many additional useful functions such as fax, email, conference, transfer, appointment scheduling, call coding, callbacks and manual dialing.

Administrator, just like Supervisor and Agent, can run on any pc in the dialing network. Admin is the control center of the Razor system where you will create and design the dialing strategy and parameters for your call center. This includes such functions as creating and naming your outbound programs, importing leads, defining user roles and creating scripts ng scripts and setting your automated dialing schedule just to name a few. You will also use Admin to stop and start your programs each day which can be done manually or scheduled to run automatically.

First Hello Technology

The Razor Predictive Dialer System offers First Hello technology for an instant connection with the customer.

Agent Monitoring

More than just an predictive dialer, Razor’s state-of-the-art agent monitoring system allows you to choose from three different monitoring levels: Silent, Coach or Barge.

Branched Scripting

Razor’s predictive dialer software allows managers to create advanced branched scripting. Branched scripting allows call center agents to give customers pre-scripted answers to questions.

IVR Software

IVR Software allows you to qualify your customers by giving them pre-recorded options to select by keytone and then transfers them to the appropriate department.

FAQ’s

Razor’s FAQs help to eliminate some of the confusion commonly found with predictive dialing software.