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IVR Software

“Razor Predictive Dialer System Features Auto Dialing Software at an Affordable Price”

Auto dialing software, also known as ivr and voice-broadcasting, is used when a company wants to dial out a bunch of lines at one time and once the customer answers the dialer plays a pre-recorded message explaining their product or service. After the recording is done it will give the customer a prompt to press a certain key to be transferred to an agent or another key to be taken off the list. If the customer chooses to be transferred to an agent, the call will go to An autodialer is not to be confused with a predictive dialer as with predictive dialing the agent connects directly with the customer when they answer the phone.

Depending on the nature of your business and how you are setup will determine whether autodialing would be right for you or if connecting directly with customers in predictive mode is the best way to go. Razor predictive dialer software has the capability to set you up and give you adequate training on the feature at anytime if you decide to try out the autodialing option. You can try auto dialing software instead of the predictive dialer system or try them both on the Razor predictive dialer system by designating a certain amount of lines to be dialed with the IVR/Auto dialing software mode and a certain number for the agents who are predictive dialing.

Razor predictive dialer system knows this feature can be important to many call-centers and we will provide this feature which many times comes at a very high premium at a very low price. In addition, our auto dialing software feature is setup to be very efficient and user-friendly giving you a lot of flexibility in your setup. We will even help you record your wav file that you want to be broadcasted or give you tips on good recording techniques. You can setup your automated dialer with prompts where when they hit a certain key they will be transferred or we can help you set it up to just play a message and then hang up the call.

You also have the ability to designate a certain telephone number(s) for those interested customers to be transferred to or you can assign certain agents or groups of agents on the automated dialer to take those calls. If it is a situation where only a handful of calls come in throughout the day(Which depends on how many lines your dialing, quality of leads, good recording, etc) then it may be best to just designate a certain telephone for those interested to be transferred to rather than keeping an agent on a headset all day to take only a few calls. Here below are a couple of screenshots showing the ease of setting up your IVR recording scripts in the Administrator module as well as designating agents or telephone numbers for the transfers.

ivrcampaing

Above is a screenshot of the Program section in the Administrator module where we have setup an IVR program or campaing and have created a name under the IVR Scripts tab. You will see the actual setup and design of the script and recording below.

ivrintrorecord

Above here you will see the inbound menu where you actually setup and design your IVR script and recording. All we did to get here is click on the design tab with the selected script name we created as seen in the first screenshot. Here in the inbound menu we have selected the Prompt introduction as the entry point as we want this to be the first task the system recognizes and you can see to the right that with this box selected we can now click on the “Prompt Audio” box to locate and import the wav file you have created for your IVR campaign.

calltransfersetup

This is another shot of the inbound menu for IVR design but here you see we have highlighted the Call Transfer box and you can now see the to the right where we can put whatever phone number we want for our calls to be transferred to if a customer selects 1 or whatever key you assign for when they are interested. You can also click the tab just to the right of the number if you would like to change the number or select other transfer methods as shown below.

select_transfer

First Hello Technology

The Razor Predictive Dialer System offers First Hello technology for an instant connection with the customer.

Agent Monitoring

More than just an predictive dialer, Razor’s state-of-the-art agent monitoring system allows you to choose from three different monitoring levels: Silent, Coach or Barge.

Branched Scripting

Razor’s predictive dialer software allows managers to create advanced branched scripting. Branched scripting allows call center agents to give customers pre-scripted answers to questions.

IVR Software

IVR Software allows you to qualify your customers by giving them pre-recorded options to select by keytone and then transfers them to the appropriate department.

FAQ’s

Razor’s FAQs help to eliminate some of the confusion commonly found with predictive dialing software.