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Industries

Orion Communications Solutions For Your Industry

Orion Communication’s Razor Predictive Dialer began it’s existance as a predictive dialer for the mortgage industry and has grown far beyond being an autodialer. The Razor Predictive Dialer has grown over the past 5 years and with that growth comes many benefits. As more and more industries become introduced to the sales power of predictive dialing, different needs for their call centers are discovered. Orion Communications is proud to say that with new challenges comes adaptation and in that change, we always include ALL features in our Razor Predictive Dialer. We never upcharge for features that we feel should be inherent in all call center solutions!

First Hello Technology

The Razor Predictive Dialer System offers First Hello technology for an instant connection with the customer.

Agent Monitoring

More than just an predictive dialer, Razor’s state-of-the-art agent monitoring system allows you to choose from three different monitoring levels: Silent, Coach or Barge.

Branched Scripting

Razor’s predictive dialer software allows managers to create advanced branched scripting. Branched scripting allows call center agents to give customers pre-scripted answers to questions.

IVR Software

IVR Software allows you to qualify your customers by giving them pre-recorded options to select by keytone and then transfers them to the appropriate department.

FAQ’s

Razor’s FAQs help to eliminate some of the confusion commonly found with predictive dialing software.